Archive for June, 2008
What is Wrong with Online Appointment Scheduling
There is a wrong and right way to implement online appointment scheduling. The wrong way is offering a form. A loooong cumbersome form; which in most cases, does not guarantee any results. Maybe a phone call? An email? What day will they be calling? I’m not sure. They do tell me my request has been sent. That makes me feel special. This most likely means I will have to pick up the phone and remind them I sent an email. It’s a nice option and great to tell customers, but they end up disappointed.
The right way can include a real time booking system such as the 24hrAssistant. It allows customers to immediately pick what service, date, time and add special notes. They know when the company confirms their request there will be no more further clarification needed.
Overall a form is a clumsy way of communicating appointment requests with your clients. Think about getting an online appointment schedule which operates in real time and will not disappoint your clients.
Add comment June 16, 2008
Losing Business…
I am leaving to California on Saturday and need my hair cut for the upcoming business trip.
I called my hair salon, and let it ring and ring. I called again and I got the good ol’ voicemail. I didn’t leave a message, because I don’t want to wait to see when my hairdresser can fit me in. Who does?
Also, they are closed on Sunday and Monday, this means if they don’t have an online appointment scheduling system, I can`t find out when I can get in until Tuesday.
I can`t wait that long – especially if I`m going to be told I can`t get in at a time that works for me! I decided I will hang up and go somewhere else. Which is exactly what I have done.
Question of the day: How much business do you think you`re losing?
1 comment June 2, 2008
