24hrAssistant – Business Tips and Booking Appointments

Two reasons: Lack of consistency and lack of appreciation.

Think about your business and its consistency.

• Does your staff always greet your customers with true sincerity?
• Do you always offer your customer a beverage?
• Do you always thank clients for their business and tell them that you appreciate it?

Companies sometimes forget customers can give their money to someone else. And they do. Your customers work hard for their money and when they spend it they want to feel appreciated.

Chances are you are not the only one in your city offering your service. Chances are you can remember a few customers which only came once or twice and didn’t return. There is a reason; they just didn’t stop getting their haircut.

I was jumping from salon to salon to salon and finally the gates of heaven opened and I found a salon that stole my heart. It was because of its consistency and appreciation.I go there because all nine staff members greet with a smile – every time. They offer me coffee or tea – every time. My nail esthetician gives me a hand massage after a manicure – every time. Since then I have recommended four of my friends, my mom and my mother in law. Not to shabby and I am more than excited to tell everyone.

The point is customers will keep coming back if you give them the same quality experience – every time.

Katherine